What do I gain when buying from you?
We have partnered with worldwide suppliers in order to provide you the best quality products at best prices. Some products are shipped from US, some others are shipped directly from our manufacturers overseas to save costs. This even allows us to be able to get some free items for just shipping and handling costs.
In all cases we guarantee 100% satisfaction: if your item does not reach you within 60 days for the US and 90 days for the rest of the world you'll be totally refunded.
Are the FREE items really free?
Absolutely! You just have to pay for the shipping and handling costs, but we allow a maximum of 9 free items par order. It's the direct partnership with our manufacturers that allows us to do so.
When will my order arrive?
It depends on the kind of product purchased (weight and size) and the location it's delivered to. Unless stated on the product description, most items will arrive between 2 to 5 weeks for the US and 3 to 8 weeks for the rest of the world, so please don't panic if the parcel does not show up immediately. If you have not received your parcel after 40 days for the US and 65 days for international, please contact us at "support (at) hippieroad (dot) com" or by clicking here
What are your refund policies?
We guarantee 100% satisfaction: if your item does not reach you within 60 days for the US and 90 days for the rest of the world you'll be totally refunded.
Kindly note that the customer protection policy does not apply in case of shipping address mistakes or typos. Please note that any mistake or typo in your address should be reported to us before the actual shipping takes place. Otherwise there's no possible refund or reshipment.
How much are shipping costs?
The shipping costs depend of the product ordered, the total weight and the place where we are shipping to. The total shipping costs will be shown before you complete your order.
Where is my tracking number?
We will send it upon request. Please note that often, it will not be not possible as not all of our suppliers provide it.
Why have I not received all the products I ordered?
When you order more than one product together they may be shipped separately so you get them as fast as possible. Consequently, you may receive one item before the others. If you do not receive all your product within 61 days, please contact us.
Why is my product packaging not systematically all written in English?
Packaging as well as instructions for use may not always be written in English. The reason is that our products are shipped directly from our suppliers overseas so as to offer you the best prices.
What payment methods do you accept?
We accept major credit cards through Stripe (powered Shopify Payment system). We also accept PayPal.
How to pay by Credit or Debit Card via Paypal (without even create a Paypal account) ?
>> Click here to download the instructions <<
Where can I contact you?
Click here or email us to : support(at)hippieroad(dot)com